Terms & Conditions
Cancellation Policy:
Cancellation Requests: We regret to inform you that we are unable to process cancellations. However, if you need to make changes to your order, such as rescheduling to a different date, we can accommodate this based on availability. Please reach out to us via email with all the relevant details.
Large or Bespoke Orders: For large or bespoke orders, a non-refundable deposit is required to secure your date or booking. Typically, this deposit amounts to 50% of the total value. Unfortunately, we cannot provide refunds for cancellations. However, if you wish to change the date, we will do our best to accommodate your request within our calendar availability.
Our Commitment: In the unlikely event that we need to cancel your booking, you will receive a full refund of the amount paid.
Thank you for your understanding and cooperation.
Payment Information:
Grazing Boards and Boxes: Payment in full is required upon booking, facilitated through our website. Please note that this payment is non-refundable. However, if unforeseen circumstances arise and you need to reschedule, we will do our best to accommodate your request with more than 48 hours’ notice.
Grazing Tables: To secure your booking for grazing tables, a 50% non-refundable deposit is necessary. The remaining balance must be settled 14 days before the event. An invoice will be sent via email to confirm your booking and acknowledge receipt of payment.
Equipment Hire Policy: Flowers, Foliage, and Tablescapes
Inventory Form and Client Responsibility:
For events with inventory setup, the client must sign the inventory form upon completion of delivery and setup.
Any lost or damaged items after the inventory has been signed will result in a charge at retail value.
Equipment Boards, Sharing Platters, and Props:
All grazing boards are created and provided on wooden platter boards with ceramic ramekins. These items are included in the price but are for hire only and must be returned within 48 hours. Collection can be arranged for a small additional fee.
Delivery and Acceptance Policy:
Customer Availability:
The customer must select a delivery time on the website and be readily available to receive the product upon delivery.
If the delivery driver requires parking or payment to make the delivery, Fig & Kiwi will charge these costs back to the client.
No One Available to Receive the Product:
The delivery driver will make an attempt to deliver the package.
If no one is present at the delivery address, the package will be handed to a neighbour or left in a safe place.
It’s important to note that fresh food products cannot be delivered at a later time.
Fig & Kiwi assumes no responsibility for the product once it has been left in a safe place or with a neighbour.
Food Safety Guidelines:
Platter Preparation:
Our platters are meticulously styled and thoughtfully assembled, with utmost care taken in handling the produce to adhere to impeccable food safety practices.
Ownership and Responsibility:
We assume full ownership of the platters until they are either in our clients’ care or at the designated ready time. Beyond this point, Fig & Kiwi cannot accept responsibility for the produce.
When products are received please keep chilled and consume that same day. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with UK food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. Fig & Kiwi will not be held responsible for any adverse reactions to our food consumed after this time.
Best Practices:
We strongly recommend maintaining high food safety practices:
Cover the produce to protect it from contamination.
Keep it away from direct heat and sun exposure.
Consume the platter within 2 hours of setup or delivery.
If clients are not present to receive the platter during delivery, we advise placing the table out of direct sunlight and heat.
Seasonal Produce & Supplier Availability:
Our carefully selected produce and garnishes are procured weekly, adapting to the changing seasons. As a result the possibility of substitutions due to availability enhance our offering.
While most of our menus remain fixed, seasonal changes may occur. Additionally, supplier constraints can impact specific products.
Rest assured, we will always find suitable alternatives or use more of another product to compensate.
Dietary Requirements & Allergies:
Please inform us of any allergy or dietary requests during checkout.
Due to the extensive food handling in our kitchens, we regret that we cannot accommodate allergies that may lead to adverse reactions. The risk of cross-contamination is significant.
However, we are committed to ensuring a safe dining experience for all our guests and will endeavor to offer a separate grazing board or product to cater for individual allergy requirements.
While we cannot cater to severe allergies, we will always try to accommodate specific dietary preferences such as Vegan and Vegetarian.